STUDIO POLICIES: Make the Most of Your Time in the Studio

Health

Please refrain from attending class if you are feeling unwell in anyway, including cold-like symptoms. If you are living with, or are a close contact of someone with Covid-19 or cold-like symptoms, we respectfully request that you not visit the studio for a minimum of 5 days. As much as we all want the pandemic to be over with, we still need to remain diligent and look out for one another.

age policy

Participants must be at least 18 years old to attend class. Participants who are 15-17 years old may attend class with a guardian present, provided that a legal guardian has signed their liability waiver. Please e-mail us at move@moveology.ca if you require us to send you the waiver beforehand.

Booking / Cancellation / Waitlist

We know things come up, but to keep things fair for everyone, class cancellations must be made at least 8 hours before morning (9:30 am and earlier) and weekend classes, and 4 hours before all other classes to avoid a fee. Late cancels or no-shows will result in one class being deducted for pass holders or a $15 fee for monthly members. If your pass includes a monthly courtesy late cancel, it will be applied automatically.

Cancellations can only be made online through your account—we’re unable to accept them over the phone or via email. If you’re added to class from the waitlist, the same cancellation policy applies.

Please arrive at least 10 minutes before class starts. Waitlisted spots will be given to those present at the start of class if space allows. To keep classes running smoothly and safely, late entry (more than 5 minutes after class starts) and early departures aren’t permitted.

Thanks for your understanding and helping us keep the good vibes going!

Membership Suspension / Cancellation

Multi and Max Mover memberships allow for one 30-day suspension per year with 2-weeks notice given. Contract cancellation requires 30-days notice and can only be cancelled once the minimum time commitment has been achieved. Auto-renewing memberships will continue after the minimum time commitment has been reached, until a cancellation request has been received. Please e-mail suspension and cancellation requests.

New Mover Passes W/ Membership

Unlimited monthly members receive a certain number of New Mover passes per month. In order to use them, have the New Mover create a Moveology account. The Moveology membership holder should then phone or email the studio to let us know the name of the New Mover and which class they should be enrolled into. Please note that New Mover passes are for first time attendees to Moveology only.

Studio Etiquette

Participants must sign the Moveology waiver prior to taking any class at Moveology. Please arrive at least ten minutes prior to the start of class and check in with the front desk. To ensure the safety of everyone and the smooth functioning of class, participants will not be permitted to enter past five minutes following the commencement of class. Please stay for the entire duration of class. Late entry and early departure are not permitted. The entire studio, including the change room and washrooms are gender neutral. The studio has lockers that are free for you to use. No code required. Please leave all of your stuff (besides water and sweat towel) in them during class. For the benefit of everyone in the room, please avoid conversations or distractions while the class is in session. Enjoy the time away from a screen ;) All equipment used in class is provided. Please wipe down everything you used after class with the wipe that we provide. We have towels and one shower for you to use that is stocked with shampoo, conditioner and body wash.